Queensland Rail Customer Injury Awareness Campaign
Client : Queensland Rail
Project: Customer Injury Awareness Campaign
Direction: Queensland Rail
Illustration: Rachel Tribout
Deliverables: Illustrated Animal Characters, background scenes, editable assets for internal adaptation.
Background
A 2023 safety campaign aimed at raising personal awareness among travellers, particularly the older demographic.
Challenge
Communicate serious safety messages in a memorable, friendly and engaging way—cutting through a busy train station environment without overwhelming or alarming passengers.
The campaign needed to resonate with:
Older passengers (primary audience)
Their families and carers (secondary)
Medical professionals assisting with transport logistics (secondary)
Creative Approach
We developed a suite of cheeky Australian animal characters, each embodying a key safety message through playful behaviour and ‘animal instincts’. The concept allowed to shift the tone from didactic to delightful—making safety advice more relatable, shareable, and visually engaging.
Character Line-Up
Each animal was chosen for its symbolic alignment with a key safety message, brought to life in two distinct poses and paired with a simple train environment to reinforce the context:
Koala – “Hold on tight”
Gripping onto a pole with zen-like calm.Kangaroo – “Hop in a lift”
Choosing the elevator over stairs to prevent falls.Emu – “Watch your step”
Eyes wide open, carefully navigating a step.Echidna – “Take it slow”
Trundling through the carriage with cautious intent.Bilby – “Pay attention”
Distracted by a phone, then alert and aware.Wombat – “Need a hand?”
Receiving assistance from a friendly staff member.
Each illustration included a simple, adaptable background set within a train or platform environment to suit a variety of campaign placements—from posters to seatbacks to onboard signage.